Compassionate Care That Makes a Difference
Your Local CQC-Registered Home Care Provider Dedicated to Enabling Independence and Dignity at Home
Registered July 2024 - New energy, proven expertise, and a fresh approach to home care
A New Chapter in Quality Home Care
Founded on experience, driven by compassion, committed to excellence
First Rate Recruit Limited began with a simple yet powerful vision: to provide the highest quality home care services that truly put people first. Registered with the Care Quality Commission on 8 July 2024, we may be new as an organisation, but our team brings decades of collective experience in delivering compassionate care.
Our Registered Manager and Nominated Individual, Mrs Phyllis Shiko Antony, recognised a gap in the market for truly personalised, responsive home care services. Having witnessed the challenges families face when seeking quality care for loved ones, she assembled a team of dedicated professionals who share her vision of care that goes beyond basic needs to enhance quality of life.
We chose the name "First Rate Recruit" because it reflects our commitment to recruiting only the finest carers – professionals who don't just have the right qualifications, but who genuinely care about making a positive difference in people's lives. Every member of our team is carefully selected, thoroughly trained, and continuously supported to ensure they deliver the first-rate care our clients deserve.
Compassion First
Every interaction is guided by genuine care and empathy
Excellence Always
We never compromise on the quality of our care
Person-Centred
Your needs, preferences, and choices drive our service
Trust & Integrity
Honest, transparent, and reliable in all we do
Enabling Independence
Supporting you to live life on your terms
Community Focused
Proudly serving our local area with dedicated support
Led by Experience, Driven by Passion
Professional leadership ensuring the highest standards of care
Mrs Phyllis Shiko Antony
Registered Manager & Nominated Individual
Mrs Phyllis Shiko Antony brings a wealth of experience and a deep personal commitment to improving home care services. As both our Registered Manager and Nominated Individual, she oversees every aspect of our service delivery, ensuring that our high standards are maintained across all areas of operation.
Professional Background:
- Extensive experience in health and social care
- Qualified in care management and leadership
- Specialist knowledge in dementia and complex care
- Champion of person-centred care approaches
- Committed to continuous service improvement
"I believe everyone deserves to receive care that preserves their dignity, respects their choices, and enables them to live as independently as possible. At First Rate Recruit, we don't just provide care – we provide hope, companionship, and the support needed for people to thrive in their own homes."
Supporting Excellence at Every Level
Our management team
What Makes Us Different
Combining fresh innovation with proven expertise
Fresh Approach, Proven Methods
As a newly registered provider, we bring energy and innovation whilst implementing industry best practices. We're not bound by 'how things have always been done' – we're creating better ways to deliver care.
Truly Local Service
Operating within a focused 20-mile radius means faster response times, familiar faces in your community, deep understanding of local resources, and strong partnerships with local healthcare providers.
All Services Under One Roof
Unlike providers who specialise in one area, we offer comprehensive care services including personal care, dementia care, respite, companionship, palliative care, live-in care, and night care.
Genuine 24/7 Availability
Round-the-clock phone support, emergency care within 24 hours, night and weekend coverage, no answering machines – real people, management always accessible.
Rigorous Recruitment Standards
'First Rate Recruit' isn't just our name – it's our promise. Enhanced DBS checks for all staff, minimum 6 months UK care experience, comprehensive training programme, and ongoing professional development.
Transparent Service
Clear communication, no hidden fees or charges, flexible arrangements, funding advice and support, and commitment to quality care.
Comprehensive Care Solutions
Everything you need from one trusted provider
Personal Care
Dementia Care
Respite Care
Companionship
Palliative Care
Live-in Care
Night Care
Our Commitment to You
Meet the People Who Make the Difference
Carefully selected, thoroughly trained, genuinely caring
Selection Process
How we recruit "First Rate" carers
- 1.Comprehensive application screening
- 2.Face-to-face interviews
- 3.Enhanced DBS checks
- 4.Reference verification
- 5.Skills assessment
- 6.Trial shifts with supervision
- 7.Client feedback review
Training Programme
Continuous professional development
- Induction covering all care aspects
- Mandatory training updates
- Specialist condition training
- Safeguarding and safety
- Communication skills
- Dignity and respect
- Regular refresher courses
Committed to the Highest Standards
Regulated, monitored, and continuously improving
Our CQC Status
Our CQC Commitments:
Quality Assurance Framework
How we maintain excellence
- Monthly audits of care delivery
- Regular supervisions for all staff
- Client feedback actively sought
- Spot checks on service quality
- Incident monitoring and learning
- Complaints procedure (resolved within 48 hours)
- Annual reviews of all policies
Our Promises to Every Client
Clear commitments you can count on
24/7 Availability Promise
We will always answer your call, day or night, and provide support when you need it
Consistency Promise
You'll have a small team of regular carers who know you and your needs
Punctuality Promise
Your carers will arrive on time, or we'll notify you immediately of any delays
Personalisation Promise
Your care plan will be unique to you and regularly reviewed
Quality Promise
Continuous monitoring and improvement of our services
Respect Promise
Always maintaining dignity, choice, and independence
Get in Touch Today
Multiple ways to reach our friendly team
Phone
Location
20-mile radius coverage
Local, responsive service
Hours
Send Us a Message
We'll get back to you as soon as possible