First Rate Recruit

We're Here to Help, 24 Hours a Day

Multiple Ways to Reach Our Caring Team - Choose What Works Best for You

Real people, real support - No call centres, no answering machines, just caring professionals ready to help

24/7 Available
Always Someone to Help
Response Time
Within 2 Hours Guaranteed
Local Team
Based in Your Community
No Obligation
Free Advice & Assessments

Choose Your Preferred Way to Contact Us

We're available through multiple channels to suit your needs

Call Us Directly

24/7 Helpline

07957 816070
  • Free from landlines and mobiles
  • No call queuing system
  • Speak to care professionals
  • Emergency support available

Live Chat

Instant Messaging

Available 8am-10pm
  • Quick questions answered
  • No waiting
  • Confidential support
  • Start care enquiries

Email Us

Detailed Enquiries

Reply within 4 hours
  • info@firstraterecruit.co.uk
  • Non-urgent questions
  • Send documents
  • Written confirmation

Visit Our Office

Face-to-Face Meetings

Mon-Fri 9am-5pm
  • Meet the team
  • Discuss care needs
  • See our facilities
  • By appointment or drop-in

Request Callback

We'll Call You

At your preferred time
  • Choose convenient time
  • No cost to you
  • Relaxed discussion
  • No pressure

Online Enquiry

Detailed Form

Response within 2 hours
  • Share full details
  • Multiple care needs
  • Funding questions
  • Assessment booking

Full Contact Details

Everything you need to reach the right person

General Enquiries

Main Reception

07957 816070
info@firstraterecruit.co.uk
24/7 support line
Best for:
General questions, initial enquiries

Care Services

Care Team Direct

07957 816070
care@firstraterecruit.co.uk
24/7 availability
Best for:
Care needs, assessments, urgent support

Management Team

Mrs Phyllis Shiko Antony

07957 816070
info@firstraterecruit.co.uk
Monday-Friday 9am-5pm
Best for:
Quality concerns, compliments, management matters

Emergency Support

24-Hour Crisis Line

07957 816070
Available every day, all hours
Best for:
Urgent care cover needed
Carer hasn't arrived
Hospital discharge today
Family crisis situations
Immediate respite needed

Send Us a Message

Share your needs and we'll respond within 2 hours during office hours

Your Information

Care Requirements

Request a Call Back

Too busy to wait? We'll call you at a convenient time

We'll call within 15 minutes of your chosen time

When We're Available

Different services, different hours - always here when you need us

24/7 Care Helpline
Every Day
24 Hours
Phone: 07957 816070
Office Hours
Mon-Fri
9am-5pm
All methods
Office Hours
Saturday
10am-2pm
Phone & appointment
Emergency Care
Every Day
24 Hours
Emergency line
Live Chat
Every Day
8am-10pm
Website chat
Email Response
Mon-Fri
Within 4 hours
Email
Assessment Visits
Mon-Sun
8am-8pm
By appointment

Bank Holiday Availability

  • Phone support: 24/7 as normal
  • Office: Closed (emergency only)
  • Care services: Full service
  • Assessments: By arrangement

Common Contact Questions

Quick answers to help you reach us

Other Ways to Connect

Accessibility and communication options for everyone

British Sign Language (BSL)

Video calling with BSL interpreter available

Language Support

Interpreters for 20+ languages available

Accessible Formats

Large print, easy-read, audio, and braille on request

Advocacy Support

Support at meetings and help understanding options

Ready to Experience Quality Care?

Our caring team is waiting to help you take the next step

No question too small, no need too complex- We're here to support you every step of the way

Lines open 24/7 - Free from all phones - No obligation